business-voip

Business VoIP, What Every Business Needs

Business VoIP is the commercial version of VoIP services. VoIP (Voice over Internet Protocol) is also referred to as cloud telephony, hosted telephony, IP telephony, Internet telephony, just to mention a few. It is considered one of the most successful phone technologies we have today. Business VoIP is a business phone service that makes use of an internet connection instead of the traditional PSTN landline connection. It is considered a more cost efficient option for business because you can send voice, data, and video communications through your internet network at a fraction of the cost. Business VoIP offers more in terms of features for small and medium sized businesses as compared to landline services.

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This technology is equipped with some of the latest phone system features that are quite essential in the operation of small to medium size businesses. These include PBX capabilities, conference calling, desk-to-desk calling, call routing, automated attendant systems and music-on-hold. Business VoIP services enable any company to offer the same level of service that is offered by large-scale enterprise systems to customers. These systems provide Unified Communication solutions that facilitate the mobility and flexibility required by any business regardless of size. With an inexpensive feature packed Business VoIP phone solution, your business is able to operate cost efficiently at an advanced level at par with large scale systems.

How to Choose the Best Business VoIP Provider

A host of companies are providing Business VoIP solutions to companies today. Your business phone service can start as low as $20 per line monthly, for a premium small business VoIP service. The total cost you pay for this service is primarily pegged to the number of lines and extensions. However, it is quite critical that you determine what exactly you need to make the transition easy, fast, and cost-effective.

As you choose your Business VoIP service provider, you must take into account the system features that you require and the anticipated usage. This is because depending on whether it is a small business VoIP provider or an enterprise phone system, all business phone services have different sets of features and hence different prices.

Step 1: Check Internet Speed

Determine whether your internet connection speed and bandwidth are sufficient. Your service provider can assist you with this.

Step 2: Choose a VoIP Package

Based on your budget, calling needs, and desired features, narrow down small business VoIP offerings to find the best package.

Step 3: Select Suitable Equipment

Choose equipment that meets your current needs and future growth. Consider reliable brands like Panasonic, Cisco, Polycom, and Toshiba.

Step 4: Compare Providers

Evaluate providers based on quality, reliability, cost, and features. Check reviews from small business VoIP users before making a decision.

Questions to ask Potential Business VoIP Providers:

  • What are the startup and recurring costs?
  • Do you offer a money back guarantee?
  • Do you offer this service on contract? Are there cancellation fees? How is the cancellation process?
  • What calling features are included in the package? What features do you offer at an extra cost?
  • Are you able to port phone numbers and what are the costs involved?
  • Do you offer international calling services?
  • What kind of support do you offer?
  • Do you offer E911and what are the costs involved?
  • Do you have a mobile app?

Core Benefits of using VoIP for your Business Phone Service

Increased Mobility & Flexibility

Business VoIP integrates software and programs like e-mail, e-fax, and remote conferencing. Users can speak over the phone while accessing other applications and travel with their adapters, maintaining connectivity wherever there is an internet connection. The "follow me" feature ensures business continuity on the move, while long-distance VoIP calls are cheaper than traditional cell calls.

Increased Productivity

Business VoIP increases savings by reallocating phone expenses to other business needs. It enhances productivity through multitasking, document sharing, video conferencing, and virtual meetings. Improved call quality with reduced lag and dropped calls boosts overall efficiency.

Multiple Numbers on Demand

Create a unified business phone system with multiple numbers for small businesses, enterprises, or call centers. Depending on your provider, extra numbers may be free or come with a small fee. Look for key features like virtual faxing, extensions, and toll-free numbers.

Flexible Messaging & Auto Attendant

VoIP offers voicemail transcription to read messages via inbox or text. Business SMS keeps work and personal numbers separate, while the auto attendant greets callers and directs them efficiently. Automatic call distribution connects the right person to the right call.

Business SMS

Keep business and personal numbers separate. Business SMS allows executives to send messages from various devices using their business phone number, maintaining a professional presence.

Auto Attendant Service

An automated receptionist that greets callers with customizable recordings and directs them to the correct department, extension, or individual using unique menus for efficient call handling.

Automatic call distribution

This is an advanced VoIP feature that is smart enough to connect the right individual to the right call.

With the constant advancements in technology, there are a host of services, features, and apps that you can tap into for a more efficient and effective business.