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Elk Grove Village, IL | 25 employees | 40 trucks
Cost Reduction
Annual Savings
Dispatch Access
This Regional Freight Carrier had grown from one location to two, but their phone systems hadn't kept up. Each office had separate phone service with no way to connect them.
Operational problems:
| System: | Separate systems at 2 locations |
| Locations: | 2 (not connected) |
| Combined Monthly Cost: | $600/month |
| Annual Cost: | $7,200/year |
| Call Recording: | None |
| After-Hours Dispatch: | Voicemail only |
VoipPlus consolidated both locations onto a single phone system. With 10 shared channels, dispatchers at either location can handle calls, and drivers reach dispatch around the clock.
| System: | VoipPlus Hosted PBX |
| Locations: | 2 (unified) |
| Channels: | 10 (shared) |
| Monthly Cost: | $200/month |
| Annual Cost: | $2,400/year |
| Call Recording: | Included |
| After-Hours Dispatch: | 24/7 routing |
| Metric | Before | After | Impact |
|---|---|---|---|
| Monthly Cost | $600 | $200 | -$400/month |
| After-Hours Dispatch | Voicemail | Live routing | Drivers always reach dispatch |
| Call Recording | None | All calls recorded | Dispute resolution |
| Inter-Office Transfers | Not possible | Seamless | Better customer service |
| Call Analytics | None | Full reporting | Data-driven staffing |
"Our drivers can now reach dispatch 24/7, and we have recordings of every load confirmation call. That alone has saved us from two billing disputes this year. The fact that we cut our phone bill by two-thirds was a bonus."
Get a free consultation and see how VoipPlus can improve your dispatch operations.