Phone:
Chicago healthcare practices need reliable phone systems that handle high call volumes, route after-hours calls properly, and project a professional image. VoipPlus delivers call queues, auto-attendants, and voicemail to email—all included at $20 per channel/month.
Healthcare practices face unique communication challenges—high call volumes, after-hours emergencies, and the need for reliable patient communication.
Monday morning rush? Patients wait in queue with estimated hold time instead of getting busy signals. Our queues handle appointment requests, prescription refills, and general inquiries.
Route after-hours calls to your answering service, on-call physician, or a voicemail box with custom instructions. Different routing for weekends and holidays.
"Press 1 for appointments, 2 for prescription refills, 3 for billing." Route patients to the right department without tying up your front desk staff.
Patient messages delivered as audio files to your email or practice management system. Staff can review messages and prioritize callbacks without checking a phone.
Practice groups with multiple offices get unified phone management. Extension dialing between locations, centralized call routing, single phone bill.
Send and receive faxes as email attachments. Essential for lab results, referrals, and insurance authorizations. No dedicated fax line needed.
VoipPlus includes features that help medical practices meet HIPAA requirements for electronic communications.
| HIPAA Requirement | How VoipPlus Addresses It |
|---|---|
| Access Controls | Individual extension credentials, voicemail PINs, and admin portal logins restrict access to patient communications. |
| Audit Trail | Detailed call logs record every call with date, time, duration, and caller ID. Exportable for compliance audits. |
| Transmission Security | SIP traffic can be encrypted with TLS/SRTP. Voicemail-to-email attachments are delivered to your secured email system. |
| Integrity Controls | Call recordings are stored on secured servers. Recordings cannot be edited or tampered with after creation. |
Note: HIPAA compliance depends on your practice's overall policies and procedures. VoipPlus provides the technical safeguards—your practice is responsible for administrative safeguards (staff training, policies) and physical safeguards. We recommend consulting with a HIPAA compliance specialist for your specific requirements.
Set up different call handling for business hours, evenings, weekends, and holidays—all automated.
| Time Period | Caller Hears | Call Routes To |
|---|---|---|
| Business Hours Mon-Fri 8am-5pm |
"Press 1 for appointments, 2 for prescription refills, 3 for billing" | Front desk queue, then specific department |
| Lunch Break Mon-Fri 12-1pm |
"Our office is at lunch. Leave a message or press 9 for emergencies" | Voicemail, or on-call if urgent |
| Evenings Mon-Fri 5pm-8am |
"Our office is closed. For emergencies, press 9" | Voicemail for routine, on-call physician cell for emergencies |
| Weekends & Holidays | "Our office is closed. For emergencies, press 9" | Answering service or on-call provider cell |
All routing rules are configurable. We set them up during onboarding and adjust them anytime your schedule changes—at no extra charge.
We serve medical and dental practices of all specialties throughout Chicagoland.
Chicago Healthcare Market: The Chicago metro area has over 150 hospitals and thousands of medical practices. Healthcare employs more than 500,000 people in the region, making it one of the largest healthcare markets in the United States.
VoipPlus charges per concurrent channel, not per phone or per user. This saves medical practices significantly.
| Practice Type | Staff Size | Channels Needed | Monthly Cost |
|---|---|---|---|
| Solo Practitioner | 2-3 (doctor + front desk) | 2 | $40/mo |
| Small Practice | 5-8 (2 doctors + staff) | 3 | $60/mo |
| Mid-Size Practice | 10-20 (multiple providers) | 5 | $100/mo |
| Large Practice / Clinic | 30-50 staff | 10 | $200/mo |
| Multi-Location Group | 50+ across locations | 15-20 | $300-400/mo |
Channel estimates based on typical call volume. Actual needs vary by specialty and patient volume.
Call queues • Auto-attendant • After-hours routing • Voicemail to email • Call recording • Electronic fax • Hold music • Extension dialing • Call transfer • Conference calling
We serve healthcare practices throughout the Chicago metropolitan area.
Yes. After-hours callers hear a custom message with your office hours and can leave a voicemail. Messages are delivered to email so staff can review them first thing in the morning.
We can route urgent calls to your answering service, on-call physician's cell phone, or a dedicated emergency line. Different routing rules for nights, weekends, and holidays.
Yes. We port your existing practice phone number at no charge. Patients continue calling the same number they've always used. Porting takes 5-14 business days.
Our call logs export to CSV for import into most practice management systems. For direct integration with systems like Epic, Athenahealth, or eClinicalWorks, contact us to discuss options.
We can configure failover routing to cell phones or an alternate location if your internet goes down. Callers never hear a busy signal—calls automatically redirect.
Unlimited. You pay for concurrent call capacity (channels), not phones. Add phones in exam rooms, nurse stations, or front desk without changing your monthly cost.
VoipPlus provides the technical safeguards that support HIPAA compliance: access controls via individual credentials, audit trails through detailed call logs, and encrypted transmission options. Your practice handles administrative and physical safeguards. We recommend consulting a HIPAA compliance specialist for your specific needs.
Yes. We configure custom time-based routing: business hours, lunch break, evenings, weekends, and holidays each get their own call handling rules. Changes are free and can be made anytime your schedule shifts.
Replaced an aging PBX with VoipPlus. Gained after-hours routing to on-call dentist and call queuing for busy Monday mornings.
Read Case StudyWhen a Schaumburg chiropractor's phone lines were vandalized, VoipPlus restored service within minutes—zero downtime for patient calls.
Read Case StudyAfter a $16K PBX fraud incident, this Hillside medical billing company switched to VoipPlus—now a 6+ year partnership across 7 locations.
Read Case StudyGet a free consultation and see how VoipPlus can improve patient communication while reducing costs.
Hoffman Estates, IL 60169 — Serving Chicago-area healthcare practices since 2001