Phone:
Schaumburg, IL | Emergency Response
To Restore Service
Downtime During Port
Voice + Fax Lines
This Schaumburg chiropractic practice was already a VoipPlus customer for their home phone service. When vandals damaged the copper phone line at their practice, they called their traditional phone company expecting a routine repair.
The carrier's response: the repair would be too expensive, and they refused to do it.
For a healthcare practice, this was a disaster:
| Incident: | Phone line vandalism |
| Carrier Response: | Refused repair—too expensive |
| Traditional Fix Timeline: | Days to weeks |
| Impact: | Practice unreachable |
| Patient Calls: | Going unanswered |
Because the customer already had VoipPlus home service with an ATA adapter, we were able to provision a second phone number on their existing equipment immediately. Within minutes, they had a working phone line.
| Temporary Line Setup: | Minutes |
| Equipment Shipped: | Same day |
| Phones Pre-Configured: | Yes—plug and play |
| Fax Adapter Included: | Yes (T.38) |
| Cloud PBX Setup: | Custom configured |
| Number Porting: | Zero downtime |
| Phase | Action | Timeline |
|---|---|---|
| Day 1 | Phone line vandalized, carrier refuses repair | Crisis begins |
| Hour 1 | Customer contacts VoipPlus | Immediate response |
| Minutes Later | Temporary number provisioned on existing home ATA | Service restored |
| Same Day | Call forwarding from damaged line activated | Patients can reach practice |
| Same Day | VoIP phones and fax adapter shipped | Equipment en route |
| Days 2-3 | Equipment arrives, plug-and-play installation | Full phone system operational |
| Days 7-10 | Original numbers port to VoipPlus | Zero downtime transition |
Service restored in minutes, not days or weeks
Overflow calls route to cell phone automatically
T.38 fax adapter for HIPAA-compliant patient records
Professional call routing and voicemail
Pre-configured phones—just connect to internet
Original numbers transferred with zero downtime
"When the phone company said they wouldn't fix our line, I thought we'd be without phones for weeks. VoipPlus had us taking calls again within the hour. By the time our numbers ported over, the new phones were already set up and working. Our patients never knew anything happened."
| Scenario | Traditional Landline | VoipPlus VoIP |
|---|---|---|
| Physical line damaged | Wait for carrier repair (days/weeks) | Route calls to any internet connection |
| Carrier refuses service | Find new carrier, install new lines | Already have service—add lines instantly |
| Need temporary number | Order new line, wait for installation | Provision in minutes via web portal |
| Relocate office | Cancel and reorder service | Take your phones—same numbers work anywhere |
| Add fax line | Order second copper line | Add T.38 fax to existing internet |
Get reliable, flexible phone service that works even when copper lines don't.
Learn more about VoIP for Medical Offices | View All Case Studies