Phone:
Never miss a reservation. Handle takeout orders efficiently. Manage multiple locations from one system. $20/month per concurrent channel with all features included.
Every missed call is a missed reservation or takeout order. During dinner rush, your staff is too busy to answer the phone. A modern phone system ensures every call gets handled.
Restaurant phone systems face unique challenges: high call volume during peak hours, noisy environments, staff who are busy cooking and serving, and the need to sound professional while juggling multiple priorities. Our phone system addresses all of these with features designed for restaurant operations.
When all lines are busy, callers hear "Thank you for calling. Your call is important to us. Please hold and we'll be right with you" instead of a busy signal. Calls queue in order and ring the next available person.
After closing, callers hear your hours, location, and can leave a message for reservations. "Press 1 for hours and location, 2 to leave a reservation request, 3 for catering inquiries."
Place phones at the host stand, kitchen, bar, and office. All ring when calls come in. Whoever is free answers. Transfer calls between stations seamlessly.
Send text confirmations for reservations. "Your table for 4 at 7pm is confirmed. Reply C to cancel." Reduce no-shows and free up staff from confirmation calls.
| Restaurant Type | Typical Concurrent Calls | Channels Needed | Monthly Cost |
|---|---|---|---|
| Small/Casual Dining | 1-2 calls | 2 channels | $40/month |
| Full-Service Restaurant | 2-3 calls | 3 channels | $60/month |
| High-Volume/Takeout Heavy | 3-5 calls | 4-5 channels | $80-100/month |
| Multi-Location Group | 5-10 calls total | 6-10 channels | $120-200/month |
Main Greeting (during service hours):
"Thank you for calling [Restaurant Name]. For reservations, press 1. For takeout orders, press 2. For catering and private events, press 3. For hours and directions, press 4. To speak with someone, please hold."
Hold Message (when all lines busy):
"All of our team members are currently assisting other guests. Your call is important to us. Please stay on the line and we'll be right with you. Did you know you can also order online at our website?"
Confirmation:
Your table for 4 at 7:00 PM on Friday, Mar 7 is confirmed at [Restaurant Name]. Reply C to cancel or R to reschedule.
Day-of Reminder:
Reminder: Your reservation at [Restaurant Name] is tonight at 7:00 PM. Party of 4. Reply C to cancel. We look forward to seeing you!
Waitlist Notification:
Great news! A table is now available at [Restaurant Name]. Reply YES within 15 minutes to confirm, or your spot will go to the next guest.
A study by Cornell University found that restaurants miss 20-30% of incoming calls during peak hours. Each missed call represents potential revenue: a party of four at $50/person is $200 lost. Call queuing ensures those calls don't bounce to voicemail or get a busy signal. Even capturing just a few extra reservations per week pays for the entire system.
VoIPPlus provides phone systems to restaurants throughout the Chicago metropolitan area:
Download ready-made auto-attendant scripts for restaurants, including after-hours greetings, reservation routing, and catering menus.
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