Phone:
Your customers text your business phone number, and your staff respond from a web portal — no personal cell phones needed. Business SMS and MMS are included at no extra charge with every VoipPlus plan.
Business SMS and MMS give your team a professional texting channel that stays with your business — not with an employee's personal phone.
Text customers directly from your business DID. They see your company phone number, not a personal cell. Replies come back to your portal — threaded and searchable.
Send and receive pictures, PDFs, and other files via MMS. Perfect for sharing invoices, before-and-after photos, or signed documents with customers.
Send and view message threads from any browser. No special app or software to install. Log in from your desk, laptop, or tablet to manage conversations.
Multiple team members can monitor and respond to texts on the same business number. No messages fall through the cracks when someone is out of the office.
Keep business conversations separate from personal texts. Staff never have to share their personal cell number with customers, clients, or vendors.
Business SMS and MMS are included with your VoipPlus service at no additional charge. No per-message fees, no add-on packages, no surprise costs.
From appointment reminders to claim updates, business texting keeps your customers informed and your team efficient.
Using personal cell phones for business texting creates real problems. Business SMS solves all of them.
| Consideration | Business SMS | Personal Cell |
|---|---|---|
| Privacy | Staff keep personal number private | Customers have employee's cell number |
| Professionalism | Texts come from your business number | Texts come from a random cell number |
| Staff Turnover | Conversations stay with the business | Message history leaves with the employee |
| Team Visibility | Multiple staff see all conversations | Only one person sees the thread |
| After-Hours Boundaries | Log out of the portal and disconnect | Customers text the employee 24/7 |
| Record Keeping | All messages archived in portal | No business access to message history |
| Cost | Included free with VoipPlus | Cell phone stipend or reimbursement |
Yes. Once SMS is enabled on your DID, customers can text the same business phone number they already call. There is no separate texting number to remember or advertise.
Yes. Any authorized staff member can log into the web portal and view, search, and respond to message threads on the shared business number. This ensures coverage when someone is out.
Standard business texting is included with your plan. There are no per-message fees for normal business communication volumes. High-volume or marketing blast usage may require a conversation with our team.
Yes. MMS support lets you send and receive photos, PDFs, and other file types. This is useful for sharing invoices, receipts, job-site photos, or signed documents with customers.
No. Business SMS works through a web portal you access from any browser — desktop, laptop, or tablet. There is no software to install, no app store download required.
Business SMS and MMS are included at no additional charge with every VoipPlus plan. There are no add-on fees, no per-message charges, and no premium tier required to unlock texting.
Business SMS and MMS are included free with every VoipPlus plan. Get set up and start texting in minutes.
Hoffman Estates, IL 60169 — Serving Chicagoland businesses since 2001