Phone:
Sound like a Fortune 500 company without the cost. An auto-attendant answers every call with a professional greeting and routes callers to the right person or department automatically — no receptionist required. Included at no extra charge with every VoipPlus plan.
Every feature below is included at no additional cost with your VoipPlus service. No add-ons, no upgrades, no surprises.
Build a main menu that routes callers to department sub-menus. For example, "Press 1 for Sales" can lead to another menu with options for new accounts, existing accounts, or a specific sales rep.
Play different greetings and route calls differently based on the time of day. Business hours calls go to your team; after-hours calls go to voicemail, an on-call number, or an answering service.
Set up holiday closures in advance so your system automatically plays a holiday greeting on the right days. No need to remember to change your greeting before leaving for the holiday.
Record your own greetings from any phone on the system, upload a professional recording, or let us record a greeting for you. Change greetings any time through the web portal or by phone.
Callers who know the name of the person they want to reach can spell it on their keypad to be connected directly. Works by first name, last name, or both.
Ring all phones in a group simultaneously, or ring them one at a time in sequence. Combine with call forwarding to reach cell phones if no one answers at the office.
Here is what a typical auto-attendant sounds like. We help you customize every word.
"Thank you for calling [Company Name]. For sales, press 1. For support, press 2. For billing, press 3. To reach a specific person, press 4 for our dial-by-name directory. To speak with the receptionist, press 0 or remain on the line."
Duration: ~15 seconds
"Our office is currently closed. Our hours are Monday through Friday, 8am to 5pm Central Time. Please leave a message and we will return your call on the next business day. For emergencies, press 9."
Duration: ~15 seconds
Different businesses need different menu options. Here are examples tailored to common industries we serve.
"If this is a medical emergency, please hang up and dial 911. For appointments, press 1. For prescription refills, press 2. For billing, press 3. For medical emergencies after hours, press 9."
Key: Emergency disclaimer first, prescription refill option reduces staff calls
"Thank you for calling the Law Offices of [Name]. Please note that calls may be recorded. For new client intake, press 1. For existing clients, press 2. For billing, press 3. If you know your attorney's extension, dial it now."
Key: Recording disclosure for compliance, separate new vs. existing client paths
"Thank you for calling [Restaurant Name]. For reservations, press 1. For catering and private events, press 2. For directions and hours, press 3. To speak with a manager, press 0."
Key: Keeps kitchen staff off the phone, directions option handles common calls
Your phone system automatically handles calls differently depending on the time of day, day of week, and holidays — no manual switching required.
| Time Period | Greeting Played | Calls Route To | Example |
|---|---|---|---|
| Business Hours Mon–Fri, 8am–5pm |
Main business greeting with full menu | Staff phones, ring groups, departments | Callers press 1 for Sales, phones ring simultaneously |
| Lunch Hour Mon–Fri, 12pm–1pm |
Optional lunch greeting or main greeting | Reduced staff, voicemail, or cell forwarding | "Our staff is currently on lunch break. Leave a message or press 0 for urgent matters." |
| After Hours Mon–Fri, 5pm–8am |
After-hours greeting with limited options | Voicemail, on-call cell phone, or answering service | Callers leave voicemail; emergencies press 9 to reach on-call staff |
| Weekends Sat & Sun |
Weekend greeting or after-hours greeting | Voicemail or weekend on-call number | "Our office is closed for the weekend. Leave a message or press 9 for emergencies." |
| Holidays Pre-scheduled dates |
Holiday-specific greeting | Voicemail with return date mentioned | "We are closed for Thanksgiving and will reopen Monday, November 30th." |
Yes. You can record greetings directly from any phone on your system by dialing a feature code. You can also upload a pre-recorded audio file through the web portal, or we can record a professional greeting for you at no charge.
There is no hard limit on menu depth. Most businesses use two levels — a main menu and one sub-menu per department. We recommend keeping menus to three levels or fewer so callers do not get frustrated navigating too many options.
Yes. Time-based routing lets you play different greetings and route calls differently for business hours, lunch, after hours, weekends, and holidays. You can define as many time conditions as you need.
You choose the default action. Most businesses route unanswered calls to the receptionist or main office line. You can also replay the greeting, send the caller to voicemail, or disconnect after a configurable timeout.
Yes. You can update menu options, re-record greetings, and change call routing through the web portal or by calling us. Most changes take effect immediately — no waiting for a technician or scheduling a change window.
Nothing extra. Auto-attendant and IVR are included with every VoipPlus plan at no additional charge. Many providers charge $10–$25 per month extra for this feature — with VoipPlus, all 50+ features are included in your $20/channel price.
We will help you design your phone menu, record your greetings, and configure time-based routing — all included with your service.
Hoffman Estates, IL 60169 — Serving Chicagoland businesses since 2001