Phone:
Move active calls between your desk phone, mobile app, and desktop — without the caller noticing. Route future calls to any device or colleague. All included at no extra charge.
Your business phone system connects all your devices — desk phone, mobile app, and desktop app — into a single unified extension. Instead of managing separate phone numbers for each device, all your devices ring together as one.
You can seamlessly move active calls between devices, or control exactly which device rings when clients call. This guide covers the two main types of call routing available to you: Live Call Routing for calls already in progress, and Cold Call Routing for controlling where future calls are delivered.
Live call routing lets you transfer a call that is already happening. Whether you need to switch from your desk phone to your mobile as you leave the office, or hand off a call to any other extension on the system, these features keep the conversation going without interruption.
What it does: Grabs an active or ringing call from any of your other devices and brings it to the device you are using right now.
How to use it: Pick up any of your devices and dial *33.
The system automatically finds the active call on your other device and moves it to you. The caller hears nothing — the conversation continues without any click, beep, or interruption.
If you have more than two devices and want to pull from a specific one, dial *33 followed by that device's extension number. For example, *331002 pulls the call specifically from extension 1002.
What it does: While you are on an active call, press *9 to send that call to any extension — your own mobile device, a colleague, or any other phone on the system.
How to use it: During a live call, press *9. You will hear a short beep confirming the system is ready. Then dial the extension number of the destination, followed by #.
The destination phone rings. When it is answered, you are automatically disconnected and the caller is connected directly to the new party. The handoff is clean — the caller simply hears brief ringing and then the new person picks up.
To cancel a push before it connects, press * instead of dialing an extension. Your original call resumes as if nothing happened.
Cold call routing lets you decide in advance which device should ring when someone calls your number. By default, all your devices ring simultaneously. Cold routing overrides that behavior, directing all incoming calls to a single specific device until you reset it.
What it does: Makes your current device the only one that rings when someone calls your number. All your other devices stay silent until you reset to normal.
How to use it: Pick up the device you want to receive all calls on and dial *50. You will hear a confirmation beep. From that moment, every incoming call rings only on that device.
What it does: Directs all your incoming calls to one of your other devices. Unlike *50, which activates the device you are currently using, *49 lets you choose any of your devices by extension number — even one you do not have in front of you right now.
How to use it: From any of your devices, dial *49 followed by the extension number of the device you want to receive all calls. For example, if your mobile app is extension 1002, dial *491002. You will hear a confirmation beep. From that moment, only your mobile app will ring when someone calls.
What it does: Cancels any active cold routing and restores the default behavior where all your devices ring simultaneously on incoming calls.
How to use it: From any of your devices, dial *51. You will hear a confirmation beep. All your devices will resume ringing together on the next incoming call.
Use this when you return to the office after working remotely, or when you simply want all your devices to ring together again.
| Action | Code | Example | What Happens |
|---|---|---|---|
| Pull active call to this device | *33 | Dial *33 | Moves an in-progress call from another device to this one |
| Pull from a specific device | *33 + extension | Dial *331002 | Moves the call from extension 1002 to this device |
| Push active call to another phone | *9, then extension + # | Press *9, dial 1005# | Sends your current call to extension 1005 |
| Cancel a push in progress | *9, then * | Press *9, then press * | Cancels the push and returns to your call |
| Route all future calls to this device | *50 | Dial *50 | Only this device rings on incoming calls |
| Route all future calls to a specific device | *49 + extension | Dial *491002 | Only your device at extension 1002 rings |
| Restore normal ringing on all devices | *51 | Dial *51 | All devices ring together again (default) |