Dental Practice Case Study

Schaumburg Dental Practice Modernizes Phone System

Schaumburg, IL | 8 employees | 2 dentists

78%

Cost Reduction

$2,580

Annual Savings

3

Channels Needed

The Challenge

Aging Phone System Holding the Practice Back

This Schaumburg, IL dental practice had been using the same Aging Panasonic system for 12 years. While it technically still worked, it lacked modern features and was becoming a liability.

Problems with the old system:

  • No after-hours routing—missed emergency calls
  • Voicemail required calling in to check messages
  • Hold music was a scratchy radio station
  • Adding a new phone required a technician visit ($150)
  • Parts no longer available for repairs
Before VoipPlus
System: Aging Panasonic system
System Age: 12 years
Phone Lines + Maintenance: $275/month
Annual Cost: $3,300/year
After-Hours Routing: None
Voicemail to Email: None
The Solution

Modern Hosted VoIP with Dental-Friendly Features

Rather than invest $4,000+ in another on-premise system, the practice switched to VoipPlus hosted VoIP. With only 3 concurrent calls needed, the monthly cost is just $60.

New Capabilities:

  • After-hours routing to on-call dentist cell phone
  • Voicemail-to-email for all staff
  • Professional hold music and messaging
  • Call queue during busy morning hours
  • Easy self-service for adds/changes
  • Auto-attendant with office hours announcement
After VoipPlus
System: VoipPlus Hosted PBX
Channels: 3 concurrent calls
Monthly Cost: $60/month
Annual Cost: $720/year
After-Hours Routing: Included
Voicemail to Email: Included
On-Premise Hardware: None needed
The Results

Better Patient Experience, Lower Costs

Metric Before After Difference
Monthly Cost $275 $60 -$215/month
Annual Cost $3,300 $720 -$2,580/year
Emergency Calls Handled Missed after hours Routed to on-call Better patient care
Voicemail Retrieval Call in to check Email delivery More efficient
System Changes $150 technician visit Self-service portal Instant & free

"Our old phone system was dying and we were quoted $4,000 to replace it with another on-premise system. VoipPlus gave us a modern system for $60 a month with features we never had before. The after-hours routing alone has been worth it—our patients can reach us for emergencies."

Is Your Practice Ready for Modern Phones?

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