Phone:
Never miss a client call again. Softphones and call forwarding keep you connected in the field. Call recording for compliance. $20/month per concurrent channel with all features included.
Insurance agents spend significant time outside the office meeting clients, yet need to remain accessible for quotes, claims, and policy questions.
VoIP phone systems solve the fundamental challenge insurance agencies face: being available to clients while maintaining the mobility your business requires. With VoIP, your business number rings on your desk phone and softphone simultaneously. Call forwarding keeps you reachable on your cell. Clients always reach you, whether you're at your desk, driving to an appointment, or working from a client's kitchen table.
Illinois requires one-party consent for call recording. Recording client conversations protects your agency when disputes arise about coverage discussions, quote details, or policy changes. New agents can review calls for training. Claims discussions are documented automatically.
Forward calls to your cell phone when you're in the field. "Follow-me" routing rings multiple devices until you answer. Return calls come to your business line. Your personal number stays private, and all calls are logged in your system.
Even solo agents sound like established agencies. Callers hear "Press 1 for new quotes, 2 for claims, 3 for billing" and reach the right person or voicemail. No more missed opportunities when you're on another line.
VoIP systems can integrate with agency management systems. When a client calls, their policy information can appear on screen. Call notes sync automatically. No manual entry required.
| Agency Size | Typical Concurrent Calls | Channels Needed | Monthly Cost |
|---|---|---|---|
| Solo Agent | 1-2 calls | 2 channels | $40/month |
| Small Agency (2-4 agents) | 2-3 calls | 3 channels | $60/month |
| Mid-Size Agency (5-10 agents) | 4-6 calls | 5-6 channels | $100-120/month |
| Large Agency (10+ agents) | 6-10 calls | 8-10 channels | $160-200/month |
Growth in insurance is directly tied to responsiveness. The agent who returns calls first typically wins the business. VoIP ensures you never miss a call, voicemails are transcribed and emailed instantly, and you can respond from anywhere. Agencies that switch to VoIP report answering more calls and converting more quotes simply because they're more reachable.
VoIPPlus provides phone systems to insurance agencies throughout the Chicago metropolitan area: