Phone:
Every recorded call is automatically transcribed after it ends. Two audio channels — caller and callee — are transcribed independently for clarity, with each exchange timestamped. Transcriptions are emailed to you and retained on the PBX server for download. Included at no additional charge.
When a recorded call ends, the system automatically processes the recording and generates a text transcription. The two audio channels — one for each party on the call — are transcribed independently, so you can clearly see who said what. Each exchange is timestamped, making it easy to locate specific moments in the conversation.
The completed transcription is emailed to you and also retained on the PBX server, where it can be downloaded at any time. This is not live or real-time transcription — it happens after the call ends, ensuring accuracy without any impact on call quality.
Find any conversation by keyword. Search for a client name, phone number, or topic across all your call transcriptions instead of listening to recordings one by one.
Maintain a written record of every client conversation for regulatory compliance, audit trails, and legal documentation. Timestamped and attributed to each speaker.
Review how your team handles calls without listening to hours of audio. Scan transcriptions to identify coaching opportunities and share best practices.
Resolve "he said, she said" disputes with a written transcript of the actual conversation. Timestamped exchanges make it easy to pinpoint exactly what was agreed.
Stop scribbling notes during calls. Focus on the conversation and let the transcription capture the details. Review and share the transcript afterward.
Call transcription is included with your VoipPlus account at no additional cost. Other providers charge per minute or per user for transcription services.
Document client call conversations for case files. Verify billable hours with timestamped transcripts. Maintain compliance records without manual effort.
Keep written records of patient call conversations. Reference prescription discussions, appointment details, and care instructions in text form.
Transcribe claims conversations for documentation. Capture policy discussions and coverage confirmations in searchable text with timestamps.
Written records of dispatch calls and load confirmations. Verify pickup times, delivery instructions, and rate agreements without replaying recordings.
| Delivery Method | Details | Best For |
|---|---|---|
| Email Delivery | Transcription emailed automatically after each call ends | Immediate review, mobile access, forwarding to team |
| PBX Server Download | Transcription stored on PBX server alongside call recording | Archiving, bulk review, compliance retention |
| Both | Email delivery plus PBX server retention | Most users — immediate access plus long-term storage |
| Call Transcription | Voicemail Transcription | |
|---|---|---|
| What is transcribed | Full two-way phone conversations | One-way voicemail messages left by callers |
| Speakers | Two channels — caller and callee separated | Single speaker (the caller) |
| Timestamps | Each exchange timestamped | Single message timestamp |
| Storage | Email + PBX server download | Email delivery |
| Requires | Call recording enabled | Voicemail enabled |
| Extra charge | No | No |
Both features are included with every VoipPlus account. Learn more about voicemail transcription.
After a recorded call ends, the system automatically processes the recording and converts it to text. The two audio channels (one per speaker) are transcribed independently, and each exchange is timestamped. The finished transcription is emailed to you and stored on the PBX server.
No. Call transcription happens after the call ends, not during the call. This post-call approach ensures accuracy and has zero impact on call quality or latency.
Each call is recorded on two independent audio channels — one for the caller and one for the callee. Each channel is transcribed separately, so the transcript clearly shows who said what throughout the conversation.
Transcriptions are delivered via email and also retained on the PBX server alongside the original call recording. You can download them at any time from the server.
No. Call transcription is included at no additional cost with every VoipPlus account. It is part of the 50+ features included with your service.
Yes — call transcription requires call recording to be enabled. When a call is recorded, the recording is automatically transcribed. Both call recording and call transcription are included features at no extra charge.
Call transcription is included with every VoipPlus account. Enable it today and never miss a detail.
View pricing · All Features · Voicemail Transcription
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