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PRI Replacement Case Study

Naperville Insurance Agency Replaces Costly PRI

Naperville, IL | 20 employees | Independent Insurance Agency

79%

Cost Reduction

$7,080

Annual Savings

23→8

Channels Right-Sized

0

Year Contract

The Challenge

Trapped in an Expensive PRI Contract

This Naperville, IL independent insurance agency had been using an AT&T PRI for over a decade. Each time the contract ended, it auto-renewed for another 3-year contract.

Why they were stuck with PRI:

  • Installed 10 years ago when PRI was standard
  • On-premise PBX required T1 connection
  • Locked into 3-year contracts with auto-renewal
  • Paying for 23 channels but rarely used more than 8
The Math: They were paying for 23 channels at ~$32/channel. Actual peak usage? 6-8 simultaneous calls. They were paying for 15+ channels they never used.
Before: AT&T PRI
Provider: AT&T
Service Type: PRI (T1)
Channels: 23 (T1)
Actually Used: 6-8 max
Monthly Cost: $750/month
Contract: 3-year contract
Call Recording: Not available
The Solution

SIP Trunking: Same Capacity, Right Price

VoipPlus analyzed their call patterns and confirmed they never exceeded 8 concurrent calls. By switching from PRI to SIP trunking with 8 channels, they maintained full capacity while cutting costs by 79%.

Their existing on-premise PBX connected directly to VoipPlus via SIP—no hardware replacement needed.

What They Gained:

  • SIP trunking to existing PBX (no hardware replacement)
  • Right-sized from 23 to 8 channels
  • Call recording for compliance documentation
  • Month-to-month—no long-term contract
  • Disaster recovery with automatic failover
  • Detailed call analytics and reporting
After: VoipPlus SIP
Provider: VoipPlus
Service Type: SIP Trunking
Channels: 8
Monthly Cost: $160/month
Contract: Month-to-month
Call Recording: Included
Hardware Changes: None required
Cost Comparison

PRI vs. SIP Trunking

Comparison AT&T PRI VoipPlus SIP Difference
Monthly Cost $750 $160 -$590/month
Annual Cost $9,000 $1,920 -$7,080/year
Channels 23 (fixed) 8 (scalable) Pay only for what you need
Contract Term 3 years Month-to-month No lock-in
Call Recording Not available Included Compliance ready
Failover/Redundancy None Automatic Better reliability
3-Year Savings Projection

Over the length of one AT&T PRI contract term, this agency will save approximately $21,240 with VoipPlus—while gaining features they never had with PRI.

"We were paying AT&T $750 a month for a PRI we'd had for years. When the contract came up for renewal, we finally looked at alternatives. VoipPlus showed us we only needed 8 channels, not 23. Same call quality, fraction of the price, and we're not locked into another 3-year deal."

Still Paying for a PRI?

Get a free analysis and see how much you could save by switching to SIP trunking.

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Learn more about PRI Replacement | VoIP for Insurance Agencies | View All Case Studies