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Every voicemail is automatically transcribed to text and delivered straight to your email. Read your messages in seconds instead of dialing in to listen. Included at no additional charge with every VoipPlus business phone account.
When someone leaves a voicemail on your line, our system automatically converts the spoken message into text. Within moments, you receive an email containing the full transcription. You can choose to receive the transcription alone or with the original audio recording attached — whichever suits your workflow.
There is nothing to install and no app to download. Simply let us know you want transcription enabled, and we configure it on your account. Every extension on your system can have it.
Reading a transcription takes seconds. Listening to a voicemail, dialing in, entering a PIN, skipping through messages — that takes minutes. Multiply that by every message, every day.
Glance at the transcription to instantly tell if a message needs your attention or if it is spam, a robocall, or a wrong number. No more wasting time on junk voicemails.
Voicemail transcriptions arrive in your email inbox — the same place you already check throughout the day. No separate voicemail system to log into.
In a meeting, on a train, in a loud restaurant — situations where you cannot listen to audio. A text transcription lets you stay on top of messages silently.
Audio recordings are impossible to search. Text transcriptions let you find that callback number or client name from weeks ago with a simple email search.
Voicemail transcription is included with every VoipPlus account. Other providers charge $3-5/month per user for this feature. You get it free.
| Delivery Option | What You Receive | Best For |
|---|---|---|
| Transcription + Audio | Text transcription in the email body, audio recording attached | Most users — read the text, listen only when needed |
| Transcription Only | Text transcription in the email body, no audio attachment | High-volume users who prefer smaller emails |
| Audio Only | Audio recording attached, no transcription | Users who prefer to listen to every message |
Each extension on your system can be configured independently. Your receptionist might want transcription only, while your attorney might want both.
Attorneys review client voicemails between hearings without stepping out to listen. Transcriptions create a written record of every message received.
Front desk staff scan transcriptions to prioritize urgent patient callbacks over routine appointment requests — before the office even opens.
Agents on showings glance at their phone to read a new lead's voicemail and call back immediately — instead of finding a quiet spot to listen.
Claims adjusters in the field read voicemails between site visits. Policy details and callback numbers are right there in the text — no replaying needed.
Dispatchers screen after-hours voicemails fast. A quick scan of transcriptions identifies urgent loads or driver issues that need immediate attention.
Business owners wearing multiple hats do not have time to dial into voicemail systems. Transcriptions let you triage messages as fast as you read email.
No. Voicemail transcription is included at no additional cost with every VoipPlus business phone account. It is part of the 50+ features you get with your service.
Just ask. Contact us by phone or email and we will enable transcription on any or all of your extensions. There is nothing to install on your end.
Transcription accuracy depends on audio quality, background noise, and how clearly the caller speaks. Most business voicemails transcribe well enough to understand the caller's name, number, and reason for calling without needing to listen to the audio.
Yes. You choose whether to receive the transcription alone, the audio alone, or both together. Most customers choose both so they can read the text and listen to the original only when they need to.
Yes. Every extension is configured independently. Your office manager might want transcription only, while your sales team wants both text and audio. We set it up however you need.
Transcription works best with English voicemails. Other languages may produce partial or less accurate results depending on the caller's clarity and accent.
Voicemail transcription is included with every VoipPlus account. New customer or existing — just ask and we will turn it on.
View pricing · Business VoIP · Hosted PBX
Hoffman Estates, IL 60169 — Serving Chicago, Schaumburg, Naperville, and all Chicagoland
VoipPlus voicemail transcription is powered by our open-source transcription engine, developed and maintained by our team. We believe in giving back to the telecommunications community.