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Ring groups route incoming calls to multiple phones simultaneously or in sequence so no call goes unanswered. Ring your entire sales team at once, hunt through support reps one by one, or distribute calls evenly across agents. Included at no extra charge with every VoipPlus plan.
Each ring group can use a different strategy. Mix and match across departments.
Every phone in the group rings at the same time. First person to pick up gets the call. Best for small teams where speed matters — sales, reception, customer service.
Rings the first member for a set number of seconds, then moves to the next, then the next. Calls follow a fixed order you define. Best for escalation chains or tiered support.
Each new call goes to the next person in the list, cycling through evenly. Distributes call volume so no one person gets overloaded. Best for support desks and intake lines.
Routes calls to the member who has gone the longest without answering a call. Keeps workload balanced automatically. Best for teams where call duration varies widely.
| Setting | What It Does | Example |
|---|---|---|
| Ring Time | How long each member's phone rings before moving on | 15 seconds per member, 60 seconds total |
| Failover Destination | Where the call goes if nobody in the group answers | Voicemail, another ring group, external number |
| Caller ID Prefix | Adds a label to the caller ID so you know which group rang | "SALES:" or "SUPPORT:" before the caller's name |
| Skip Busy Members | Skips members already on another call | Hunt mode skips to next available rep |
| Confirm Calls | Requires the member to press 1 to accept (prevents voicemail pickup) | Useful when group includes cell phone forwarding |
| Music on Hold | What callers hear while the group is ringing | Ringing tone, hold music, or custom message |
Ring All. Main number rings every front desk phone simultaneously. First person to pick up takes the call. If nobody answers in 20 seconds, failover to auto-attendant.
Round Robin. Incoming leads distributed evenly so every rep gets equal opportunity. Skip busy reps automatically. Failover to sales manager if nobody answers.
Hunt (Sequential). Rings Tier 1 first. If no answer after 15 seconds, moves to Tier 2. Then Tier 3. Ensures calls escalate through the right people.
Ring All + Failover. All reception phones ring simultaneously. After 30 seconds, failover to after-hours service or voicemail with urgent callback instructions.
Least Recent. Incoming dispatch calls go to whoever has been idle longest. Keeps workload balanced across dispatchers during high-volume periods.
Ring All across locations. A single ring group spans your Chicago, Schaumburg, and Naperville offices. Any location can answer. Callers never know the difference.
There is no limit. Create as many ring groups as your business needs — one per department, one per location, or any combination. All included at no extra charge.
Yes. An extension can belong to as many ring groups as needed. Your office manager could be in the reception group, the billing group, and the emergency after-hours group simultaneously.
Yes. Ring group members can be extensions, external phone numbers (cell phones, home phones), or a mix of both. Use the "Confirm Call" feature to prevent the call from being picked up by cell phone voicemail.
A ring group rings members and moves on if nobody answers. A call queue places callers on hold and distributes them to agents as they become available. Ring groups are simpler; queues handle higher volume with hold music and position announcements.
Yes. Contact us and we will change the ring strategy, member list, ring time, or failover destination for any group at any time. No fees for changes.
No. Ring groups are included with every VoipPlus account as part of the 50+ features you get with your service. No per-group or per-member fees.
Ring groups are included with every VoipPlus account. Tell us how you want calls routed and we will configure it for you.
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Hoffman Estates, IL 60169 — Serving Chicagoland businesses since 2001