Phone:
Forward your business calls to a cell phone, home office, or another location — automatically or on demand. Calls ring your desk first and roll to your mobile if you don't pick up. Or ring both at the same time and answer from whichever is closest. Your callers just dial your regular business number and reach you wherever you happen to be. Included at no extra charge.
Different situations call for different forwarding setups. Here's what's available on every extension.
All calls go straight to another number immediately. Your desk phone doesn't ring at all. Good for when you're out of the office all day or working remotley from a different location.
Desk phone rings for a set number of seconds (you pick how long), then the call forwards to your cell or another number. The most common setup — try the desk first, then follow up on mobile.
If you're already on a call, the next incoming call forwards to another number instead of going to voicemail. Keeps callers from hitting a dead end when your line is tied up.
Your desk phone and cell phone ring at the exact same time. Answer from whichever one is closer. This is the "follow me" setup that field workers and outside sales reps love.
Calls ring your desk for 15 seconds, then your cell for 15 seconds, then your home office. You define the order and timing. The system works through the list until someone picks up.
If your internet goes down or your phone goes offline, calls automatically reroute to a backup number. Your customers never know anything happened. Continuity without any manual intervention.
| Business Type | Forwarding Setup | Why It Works |
|---|---|---|
| Real Estate Agent | Simultaneous ring — desk + cell | Catch buyer calls while at showings, open houses, or driving between properties |
| Law Firm Partner | No-answer forward to assistant after 4 rings | Calls try the attorney first, then route to support staff so nothing falls through |
| HVAC / Plumbing | After-hours unconditional forward to on-call tech | Emergency calls reach the right person at night without the customer knowing the difference |
| Dental Office | Failover to answering service | If the internet drops, patient calls still get answered by a live person |
| Insurance Agent | Follow-me: office → cell → home | Clients always reach the agent, whether at the office, on the road, or at home |
| Property Manager | Simultaneous ring to desk + mobile app | Tenant maintenance calls come through on both devices regardless of location |
When you return calls from your cell phone through the system, your business caller ID shows up — not your personal cell number. Customers see your main office number, keeping things professional and keeping your personal number private.
This works with our Android and iOS mobile apps. Make and receive business calls from your personal phone without giving out your personal number. Its the same experience as sitting at your desk.
Yes. You can toggle call forwarding from your desk phone using a feature code, or contact us and we'll change it for you. Some customers set it on a schedule — forwarding activates automatically after business hours and turns off in the morning.
Absolutely. Forward to any US phone number regardless of area code. Your customer in Chicago calls your 847 number and it rings your 312 cell or your 630 home office. Location doesn't matter.
No. Call forwarding is included with your VoipPlus account. There's no per-minute charge for forwarded calls and no add-on fee to enable it. It's part of the 50+ features that come standard.
You choose the final destination. It could be voicemail, another person's extension, a ring group, or a call queue. The call always has somewhere to go.
No. The caller hears normal ringing. They don't know whether you answered at your desk, on your cell phone, or from a beach in Florida. It's completely seamless from their end.
Yes. Time-based routing lets you set different forwarding rules for business hours, lunch, evenings, weekends, and holidays. Calls during business hours ring your desk; after-hours calls go straight to your cell or an answering service.
Call forwarding is included with every VoipPlus account. Tell us how you want your calls routed and we handle the rest.
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Hoffman Estates, IL 60169 — Serving Chicagoland businesses since 2001